Where are you located?
Our headquarters is in Lancaster Texas. 15 Minutes from downtown Dallas. Our address is 2986 S. Longhorn Dr. Suite 200.

How long does it take to get my order?
We process all orders paid on-line within 24 business hours. Unless otherwise indicated on the product page, orders usually ship within five business day of being placed. Back ordered items will be shipped as soon as possible.

Can I track my package?
If you included an e-mail address with your order, you’ll automatically get an order confirmation complete with your order number. In addition, most orders will get an e-mail with tracking information when the order ships. Because we still have a few vendors that do not use computers in their operations, tracking numbers are not e-mailed for 100% of orders at this time. If you have concerns about the status of your order, please contact us directly at 214-943-5583 or toll free at 888-492-5553.  You may also email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Can I change my order?
Because of our automated order processing system, orders are electronically approved and transmitted when you submit the order. As a result, changes cannot be made to your order once it is complete. If you want to add to your order, simply place a new one. Call us for help if your order contains an error.

Are your products new?
Yes, our products are new unless otherwise noted. We do offer reconditioned machines. Refer to individual product pages for designated reconditioned machines when available.

How long are these prices good for?
The current price is on the website. However, our prices are subject to change without notice, depending on our supply.

Do you add sales tax?
Juki Sewing is required to collect sales tax for all orders that are either billed from or shipped to the state of Texas. Orders billed and shipped outside Texas will always be tax free.

What are the manufacturer’s warranties?
Where applicable, the manufacturer’s warranty information is noted on the product page.

Do you match prices?
A If you find an identical item that is in stock with a lower price, we’ll do our best to match the price. Price matches are valid only BEFORE you place your order. When comparing prices, availability, shipping and taxes will be included in our price match decision.

Do you send sewing machines out on trial?
No. However, if we have a demo model that can be shipped from open stock we are more likely to accept exchange on it than one brand new in a factory sealed carton. Once it has been opened, we cannot sell it as new or for the same price.

How do I learn how to use my machine?
If you find that the instruction book is not adequate for your needs, inquire about availability of instructional videos, supplemental workbooks, etc. that might apply to your model, or call 1-888-492-5553 for customer service. We can solve 95% of operational, mechanical, or technical service problems on the phone, via e-mail, or fax.

Is there any discount for ordering 2 machines at one time?
No, but you might save freight costs by combining orders into one box.

Do you ever run a sale?
Our prices are every day low prices. Further reductions would depend on our making better buys or on close-outs. We do pass along savings as we get them.

How can I get more information on a specific product?
If you cannot find the product information you are looking for call toll-free at 1-888-492-5553.  We are happy to provide with additional information or recommendations.

What if my order arrives damaged?
If you received your order and it is damaged, contact  us immediately. If your order is to be delivered by a freight company, please inspect contents before signing acceptance and note any package damage on bill of lading. If contents inside are damaged, refuse delivery and don't sign the delivery ticket. Once you sign for the shipment, it is your responsibility to file a claim.